Maybe not, but chances are a senior executive is, and it just might be to respond to a customer. More and more upper-level executives are getting involved in customer.

Senior-level executives are entrusted with shaping a company's vision, strategy, and culture. By actively engaging in customer service initiatives, executives can gain invaluable insights into ...

Teresa Laraba, 53 — the carrier's senior vice-president of customer services and author of one of the most startling letters ever penned by a Southwest executive — passed away over the past ...

President Biden signed an executive order on Monday outlining a people-centric approach to improving the federal government’s customer service with an emphasis on efficiency and accountability.

Boyd Gaming Announces Senior Executive Appointments. December 14, ... Boyd Gaming prides itself on offering guests an outstanding entertainment experience and memorable customer service.

But a recent poll found only about half of these employees across the government expressed interest in advancing to the SES or to senior level non-executive professional and technical jobs.

The career Senior Executive Service is a corps of around 7,000 senior managers. They work for the executive branch to help run agencies such as the Treasury, Internal Revenue Service, and the ...

The bulk of the total Senior Executive Service are career employees – a whopping 90 percent. Only 10 percent of SES positions governmentwide by law can be non-career appointments.