CANVAS (The Concierge Alliance of Napa Valley and Sonoma) has launched the CANVAS Hospitality Excellence Awards, a new annual program “to enhance pride and reward Customer Service well done,” said ...

The service is delivered by people and for that reason your service excellence focus must give high attention to employee engagement, communications, training and, ultimately, auditing for results.

Prioritizing service excellence, above all else. It’s not just what we’re doing. It’s how we do it. Canadian companies have the resources to go above and beyond the status quo.

Service excellence really is anything you can do to help your employees in making those correct decisions to serve their customers better. That is the goal, and consistency is key.

HCAHPS has created a direct link between service, patient satisfaction scores, and reimbursement. But consistent excellent service doesn't happen by accident. Here's how one hospital system did it.