SERVICE LEVEL AGREEMENT ELEMENTS. To define components of an appropriate service level, establish the following: The type of service that is to be provided along with the components involved.

Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contains over 70 metrics ...

Download our service level agreement template for IS departments and business units Your email has been sent If you're running an IS department, it's likely that several other groups—human ...

Most of the DR hosting vendors have their own service level agreement template. Attached is a downloadable SLA template for an outsourced DR solution. You can use this SLA template to compare with ...