The service-profit chain can be used to show each employee their part. It's important that everyone understands how their roles fit into the overall strategy of the business.

Reprint: R0807L In exemplary service organizations, executives understand that they need to put customers and frontline workers at the center of their focus. Those managers heed the factors that ...

Heskett, J., W. E. Sasser Jr., and L. Schlesinger. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. New ...

The Service-Profit Chain: Connecting Employee Satisfaction and Culture to Profitability. ... Value is created by satisfied, loyal, and productive employees. Employee satisfaction, in turn, results ...

Value chain analysis may be conducted to improve profits by creating a product or service that is so superior that customers are willing to pay more for it, or one that undercuts the competition ...

Editor's Note: The SCM thesis Profit-Driven Network Redesign Through Value-Creation Services was authored by Morgan DeHaan and Yujia Ke and supervised by Dr. Milena Janjevic ([email protected]).For ...

Airlines worldwide face a skewed value chain, limiting profit margins. IATA's Marie Owens Thomsen highlights legacy policies as a cause. She hopes India's efforts to balance the chain will set an ...