CMOs can scale their marketing with automation and storytelling. See how a brand used AI, creativity, and data to drive ...

As businesses strive to capture customer perceptions more accurately, AI-driven strategies are emerging as powerful ...

Design thinking is a human-centered, iterative process that helps organizations move from Ideas and ambiguity to action.

ShemeerSulaiman Kunju while working with a leading US member-owned financial institution, led the Synergy Banking Experience, ...

"Everything is important," the UConn star said when asked about Geno Auriemma's most valuable teaching, capturing the essence of five years under the legendary coach. While the coach and star ...

discovered that AI customer analysis can improve the customer journey by using feedback analysis and journey mapping. “With AI, I can get a clear picture of how people are feeling and what they ...

The world’s most successful companies obsess over every step of the customer journey because they understand a brutal truth: Friction kills conversion, trust and loyalty. Take Uber, for example.