ShemeerSulaiman Kunju while working with a leading US member-owned financial institution, led the Synergy Banking Experience, ...

The line between customer and employee can sometimes get blurred quicker than one might think. For one shopper, a simple color mix-up led to an unexpected moment of confusion, but luckily it led ...

The world’s most successful companies obsess over every step of the customer journey because they understand a brutal truth: Friction kills conversion, trust and loyalty. Take Uber, for example.

What if every customer interaction—every email, every tasting, every order—was part of a bigger plan to turn casual buyers into loyal evangelists? Join us on Wednesday, April 16th at 11 AM PDT for a ...

You know that developing a customer journey map is vital in today's customer-centric world, but let's revisit what a customer journey map really means for your business. It means that you understand ...

With the help of customer journey maps. Customer journey maps help businesses visualize ... Organization can now start to look at pain points that affect the customer. For example, having a service ...

Examples of Patents One of the most notable patents was for the personal computer. It was filed in 1980 by Steve Jobs and three other employees of Apple Inc. King C. Gillette patented the razor in ...

India is at the vanguard of the digital revolution and its financial inclusion journey can be an example for other developing countries to look at, senior UN officials and economists have said.

📢 Laudspeaker is an Open Source Customer Engagement and Product Onboarding Platform. Open Source alternative to Braze / One Signal / Customer Io / Appcues / Pendo . Use Laudspeaker to design product ...