70% Increase in Service-Level Agreement (SLA) Compliance: A leading global provider of digital commerce solutions closed critical skills gaps by upskilling its frontline workforce.

At a time when AI is redefining roles and reshaping industries, it’s not just technical fluency that will set organizations ...

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

Phenom was named a Leader in Everest Group's Skills Intelligence PEAK Matrix® Assessment 2025 for delivering AI and automation — with skills as a foundational element.

Rosengren, D.B. (2009). Building Motivational Interviewing Skills: A Practitioner Workbook. The Guilford Press, NY. The book serves as an adjunct to the second edition of Miller and Rollnick's ...

The community center is a place where clients with disabilities and unique life challenges can come together, make friends, have fun and learn new skills.

AI Skills 4 Women aims to bridge the gender gap in AI by offering accessible, high-quality training to women from diverse backgrounds. Microsoft and Founderz are launching AI Skills 4 Women, an ...

Matrix Service Company (NASDAQ:MTRX) Q2 2025 Results Conference Call February 6, 2025 10:30 AM ETCompany ParticipantsKellie Smythe - Senior Director of ...

Discover top call center software solutions of 2025 tailored to your needs. From advanced features to scalability, find the best solution.

A skill matrix enables organizations to map key competencies, plan for absences, and ensure seamless operations through effective cross-training and backup strategies.

The Biden administration is moving to lessen the importance of a controversial metric used to calculate valuable Medicare Advantage star ratings that’s been at the center of recent lawsuits ...

Operator: Good morning, and welcome to the Matrix Service Company conference call to discuss results for the first quarter of fiscal 2025. Currently, all participants are in a listen-only mode.