It was goodbye for "hello girls" in Fort Wayne a century ago when switchboards were replaced May 30, 1925, with an automatic ...

The unusual meteorological denouement came after cold winds, rain splashes and chilly temperature had already thinned out the ...

The rapid pace of technological advancement, automation, and evolving societal needs is rendering certain professions ...

The SSA commissioner has said the agency is pursuing "a massive technology effort" to reduce phone wait times, including incorporating artificial intelligence.

The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April ...

Eltropy, the leading AI-powered Unified Conversations Platform for credit unions and community banks, today unveiled “Eltropy Office Phone,” a cloud-native business phone system that integrates with ...

Was it the right call? A year after a Seattle school bans smartphones, educators and parents say they love it, but kids ...

With today’s cloud phone systems, it’s easier than ever to set up a communications solution for your business. In fact, you can have cloud phone services up and running in a half an hour or less.

The House of Representatives has passed through the first reading of a bill seeking to establish a National Emergency Call ...

If you’re behind on your water bill, you can now expect a call from Tucson Water’s new automated message system ... anytime to make a payment over the phone. •E-mail TW_CustomerService@ ...

Voice over Internet protocol and public branch exchange systems -- VoIP and PBX, respectively -- are two ways of achieving the same end goal: to make and receive phone calls. Traditional PBX ...