Heavy metal just witnessed one of its most touching moments as James Hetfield delivered a tribute that had every metalhead ...

Clayton Kershaw was laboring in pursuit of his 3,000th strikeout. His pitch count soaring, he was down to the last batter he ...

Include the customer's name at the top of the note (i.e., "Dear Chloe.") This will make the thank you note seem more personal and less like a standard form letter.