One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

Across the customer service world, the advantages of self-service for companies and customers are clear. But the best way to drive customers to self-service is a lot murkier. For some, the thought was ...

HM Revenue and Customs (HMRC) aims to spend big on customer service, hoping to move to a modern technology platform to improve customer support.

For airline customer service workers, the holiday season serves it all: festive music on a loop, stressed-out travelers and, occasionally, movie-worthy triumphs. You might go see an airline agent ...

Tracking B2B Customer Experience Measuring customer experience is essential for understanding how well your organization meets client expectations and identifying areas for improvement. But what ...

Offer exceptional service to boost customer loyalty This may seem like a no-brainer, but service can slip over time and become commonplace. Train your staff to provide outstanding, personalized ...

4 tips for championing contact center innovation from an award-winning customer experience leader BrandPost By Jay Patel, GVP Product Management, Avaya Apr 17, 2024 6 mins Digital Transformation ...

The customer is always right is a phrase that has guided good businesses for nearly a century, and it remains at the core of all customer service skills to this day. Harry Gordon Selfridge, an ...

Charles Schwab’s customer service hours aren’t 24/7, but the bank’s phone service hours start as early as 4 a.m. P.T. during the week. Plus, there are convenient online chat features to sort ...

But if you have an ongoing relationship with the company, as you likely do, say, with your cable or cell phone provider, ask to speak to someone in what’s called the "customer retention" department.

It’s about a D2C brand that started out small but quickly grew to become a success. Let’s say you have a successful brand with a large customer base of first orders.