Second, the customer service representative must put the customer at ease and convince them they are in good hands. Part of this is achieved with effective technology, but the human element of ...

Time and again, I've seen "rules are rules" managers refuse to budge, even when a little consideration could take them a long way, in terms of customer satisfaction. 2. If it costs you essentially ...

To level up your customer service experience and equip your organization with the skills they need to meet the rising demands of your audience, we’ve put together our three golden rules of customer ...

Abiding by these five golden rules of retail banking customer service can ensure you reap the benefits. Place a premium on good, personalized service. Banking customer loyalty is sinking, and there is ...

Mr. Dylan is on the money. You gotta serve somebody. We live in a service economy where most jobs, whether they are in healthcare, retail, education, or hospitality, involve providing some sort of ...

The 5 rules of customer service . Rule No. 1: Exceed every patient's expectation. It is not enough to simply meet patient expectations. For the most part, patients don't want to spend money on ...

ISPs say there’s no need for new customer service rules; everything is great. If you ask the industry, there’s more than enough competition to make sure everyone’s very happy with their ...