The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Understanding cultural and regional nuances is crucial when identifying your ideal customer, especially in a global service ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

Innovation starts with understanding your customer. This simple framework helps uncover real problems and engineer meaningful ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Human Connection in Customer Service – Despite the rise of AI, human interaction is still preferred, particularly for complex or emotionally charged issues. Outsourced customer service teams deliver ...

Improving customer service in banks is not just about speeding up transactions or resolving complaints faster — it’s about changing the mindset on how customers are treated at every level.

Expert Insights on Customer Empathy: Industry experts share their views on the role of empathy in understanding customer needs. Building Customer Empathy: Practical tips for infusing empathy into your ...

Thursday, 12 June 2025 13:18 NiCE research reveals customer service happiness is rising, as general happiness declines, with 72% of consumers citing AI as a key driver ...