With factors like trade volatility and crushing cost surges, cost optimization is no longer the end-all, be-all.

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

For example, in high-context cultures that value family and community, highlighting how our eSIM service offers seamless ...

Just as brands are recalculating sourcing strategies and cost structures, consumers are reassessing what they buy, who they ...

The value equation is a binary one. Your customers are either getting value, or they’re not.

Customer loyalty evolution experienced cognitive-affective-conative-action sequence. During the process of cognitive loyalty forming, utilitarian value is the primary factor of customer value, which ...

Centene leads the Medicaid (low-income) managed care business, which accounts for about 60% of its medical membership. The Affordable Care Act expanded the Medicaid population starting in 2014, and ...

How to Increase Sales Through Customer Service. Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of ...

Fast-food giants like McDonald’s and Burger King have long battled each other for market share. But with rising tariffs ...

As AI accelerates delivery, the pressure is on CX leaders to rethink how services are priced, delivered and trusted in the eyes of the customer.

Oper8 Global Group's commitment to customer experience is reflected in its agile service delivery, industry expertise, and track record of meeting tight deployment timelines.