A New Platform Converts Customer Feedback into a Competitive Marketing Edge While companies pour resources into creating ...

I’m curious how you think about surprise and delight, building customer loyalty, and the ROI around trying to build loyalty?

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

A strong customer experience strategy bridges the gap between leadership and employees and aligns everyone around the goal of delighting customers.

Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

A lot of that unstructured information needs to be routed to the right Mastercard customer experience team member as quickly ...

In the race to harness the transformative power of generative AI, companies are betting big – but are they flying blind? As billions pour into gen AI initiatives, a stark realit ...

Featuring Elizabeth Buchanan, President of North America, NielsenIQ, and Alex Clemente, Managing Director at Harvard Business Review Analytic Services ...

"We should be advocating for reusable containers at restaurants." Customer shares photo of unbelievable experience at frozen ...

UnionBank, a leader in digital banking, shares its expertise on harnessing AI to revolutionize customer experience at the ...

Discover the benefits of sales automation and explore practical tips and examples to enhance your sales process today.

When it comes to excellence in customer care, Alberta home builders have the advantage. At the 14th Annual Homeowner Mark of ...