Two NHS Ambulance Service 999 Contact Centre run by the East of England Ambulance Trust (EEAST) are set to close. contact ...

“This year’s entries reflect the extraordinary efforts made by organisations to continuously raise the bar in customer ...

Serco has been awarded a contact centre outsource contract to provide BBC Audience Services for a minimum of five years.

Ventrica's new research shows how brands can earn up to £500 more per customer, every year - contact centre white paper ...

CCMA research highlights the ongoing challenges of integrating people and technology in the contact centre - download ...

What’s next for AI in the contact centre ? Moving beyond the low-hanging fruit and escaping proof-of-concept purgatory - ...

Infobip a MoneyGram Haas F1 Team redefine F1 fan experiences new digital fan experiences for America’s Formula 1 team contact ...

Multi-Channel Experiences - How Can the Contact Centre Improve Customer Retention? - Richard Hanscott, CEO at Esendex, ...

Poor customer service isn’t a generational issue ~ Why Gen Z aren’t to blame for worsening customer service Julian Bammer ...

AI is transforming the customer experience in the contact centre, creating win-win scenarios for businesses, consumers & ...