Intradiem Announces Partnership with Five9 to Enable Real-Time Contact Centre Performance. Intradiem today announced its ...

With insights built on hard data, the 22nd annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest ...

Global fashion retailer H&M has confirmed that they are to close its Edinburgh based contact centre 14th December with 150 ...

Mitel Strengthens Partnership with Talkative, Integrates New AI-Powered Capabilities with Contact Centre Solutions ...

Zendesk Launches Flexible Pricing for Customised AI Journeys for contact centre empowers companies to scale AI & automation ...

Novuna Consumer Finance, a leader in the UK’s retail point of sale and personal lending sector, has been awarded the ...

Volta NXT Energises Customer Service with Sabio Group & Genesys Sabio's Expertise Powers Seamless Transition to the Genesys Cloud platform ...

FourNet has been named one of the most innovative cybersecurity businesses operating in Britain this year. contact centre ...

Meeting Customer Needs Across Every Channel - without the Hassle - cirrus contact centre - contact centre tips ...

AT Management Limited have announced the formation of The ATM Group, operating across the UK, Ireland, The Netherlands, and South Africa. This expansion combines the expertise of AT Management (UK and ...

Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact centre solutions, and Bridgepointe Technologies, the leading tech advisory and consulting firm in the U ...