Two NHS Ambulance Service 999 Contact Centre run by the East of England Ambulance Trust (EEAST) are set to close. contact ...

“This year’s entries reflect the extraordinary efforts made by organisations to continuously raise the bar in customer ...

Serco has been awarded a contact centre outsource contract to provide BBC Audience Services for a minimum of five years.

Ventrica's new research shows how brands can earn up to £500 more per customer, every year - contact centre white paper ...

CCMA research highlights the ongoing challenges of integrating people and technology in the contact centre - download ...

What’s next for AI in the contact centre ? Moving beyond the low-hanging fruit and escaping proof-of-concept purgatory - ...

Infobip a MoneyGram Haas F1 Team redefine F1 fan experiences new digital fan experiences for America’s Formula 1 team contact ...

Multi-Channel Experiences - How Can the Contact Centre Improve Customer Retention? - Richard Hanscott, CEO at Esendex, ...

Poor customer service isn’t a generational issue ~ Why Gen Z aren’t to blame for worsening customer service Julian Bammer ...

Insurance Revolution Bespoke AI-Powered Speech Analytics Solution - contact centre call centre products speech analytics ...

Cloud contact centres – a shot in the arm for Asian private healthcare as Omningage explains. Private healthcare providers in ...

Content Guru and Together Win “Best Use of AI & Automation” at 2025 CCA Global Excellence Awards - contact centre awards ...