MORRISON, Ill. (KWQC) - Whiteside County’s new centralized 911 dispatch center is officially up and running, streamlining ...

A new class of graduates is ready to take the floor answering emergency calls for the Kansas City, Missouri, Police ...

Mayor Jerry Dyer, along with city council members and law enforcement, gathered to announce a new facility for 911 ...

The Arlington County Emergency Communications Center implemented Amazon Connect in 2023, becoming the first in the region and ...

Cheryl Collins dialed 911, begging for help to save her daughter’s life. But the Baker County dispatcher on the other end couldn’t give CPR instructions.

As Nashville first responders prepare for one of their busiest weekends of the year, the 9-1-1 dispatchers who direct them ...

The city said the strike is posing unacceptable threats to public safety as more than 9,000 AFSCME District Council 33 ...

CommsCoach is AI-powered technology designed to give dispatchers real-world experience in a controlled environment in ...

The public safety committee hired a consulting team tasked with looking at the 911 center’s policies and procedures. The current schedule has some 10- and 12-hour working dispatchers.

New Mexico’s highest court on Monday clarified a question posed by a federal court about which law to consider when weighing an emergency dispatcher’s legal immunity from allegations of a mishandled ...

When New Mexicans call 911 in an emergency, the first question dispatchers ask is where the caller is located. Under a new statewide emergency dispatch system expected to launch in August and funded ...

At the state Capitol, the House passed legislation that now classifies 911 dispatchers as emergency responders. State Reps. Jessica Benham and Dan Miller introduced the bill, which passed unanimously.