I work at a call center (hooray) and we get a lot of calls for cards declining, probably 90 percent of which are because people don’t activate their cards. Anyways.

Call center jobs are “not for the weak,” says a work-from-home employee. ... ’My rep is not dumb, nor is she illiterate’: Call center supervisor defends her worker to angry customer ...

Call center agents who have to deal with angry or perplexed customers all day tend to have through-the-roof stress levels and a high turnover rate as a result. About 53% of U.S. contact center ...

That Black Mirror-sounding scenario is being used by First Horizon Bank as a way to keep its stressed-out call center agents dealing with angry and abusive customers from quitting.

Call center workers might not have to deal with angry customers for too much longer. SoftBank plans on using AI to make angry calls sound less aggressive. The Japanese firm is seeking to turn a ...

For call center workers, however, SoftVoice could be a critical tool to help them stay sane at their jobs. But some callers might be unhappy knowing their voices are being changed.

Call center agents who have to deal with angry or perplexed customers all day tend to have through-the-roof stress levels and a high turnover rate as a result. About 53% of U.S. contact center agents ...