I work at a call center (hooray) and we get a lot of calls for cards declining, probably 90 percent of which are because people don’t activate their cards. Anyways.

Call center jobs are “not for the weak,” says a work-from-home employee. ... ’My rep is not dumb, nor is she illiterate’: Call center supervisor defends her worker to angry customer ...

One of the toughest aspects of working in a call center is dealing with customers who, for whatever reason, refuse to behave in accordance with the fact that the representative on the other end of ...

Call center agents who have to deal with angry or perplexed customers all day tend to have through-the-roof stress levels and a high turnover rate as a result. About 53% of U.S. contact center ...

Call center workers might not have to deal with angry customers for too much longer. SoftBank plans on using AI to make angry calls sound less aggressive. The Japanese firm is seeking to turn a ...

For call center workers, however, SoftVoice could be a critical tool to help them stay sane at their jobs. But some callers might be unhappy knowing their voices are being changed.

Call center agents who have to deal with angry or perplexed customers all day tend to have through-the-roof stress levels and a high turnover rate as a result. About 53% of U.S. contact center agents ...