The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

T2 is launching a mass rollout of the Voice Assistant service. It will be available free of charge to all subscribers. The ...

Although in my 40+ years in journalism, I've written over a million words, I find myself at a loss in recent days. There are ...

An answering service is a third-party entity that takes calls on behalf of your business. They shorten customer wait times, bolster consumer confidence and connect your clients to your brand on a ...

Reporters are used to calling sources on the telephone for quotes and information. But dialing up the leader of the free ...

In response to the GAO findings, the VA promised to assess the outcomes of calls to the complex unit compared to the main ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

The changes are the latest sign of the agency’s struggle with website crashes, overloaded servers and long lines at field ...

As phone and internet services in Iran have been shut down, reports suggest Iranians living abroad are hearing AI voice when ...

Having bought a Skoda Kodiaq has been one of the best decisions ever, but for one issue; the customer care calls!Every time I ...

Dispatch centers say the goal is to help free up dispatchers to focus on the emergency calls and to reduce wait time for ...