Although in my 40+ years in journalism, I've written over a million words, I find myself at a loss in recent days. There are ...

In response to the GAO findings, the VA promised to assess the outcomes of calls to the complex unit compared to the main ...

Morrison, 52, and Kootenai County Fire and Rescue Battalioin Chief Frank Harwood, 42, died while Coeur d’Alene firefighter/engineer Dave Tysal, 47, was wounded and remains at Kootenai Health in stable ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

Motorola Solutions, Inc. (NYSE:MSI) is one of the 10 Best 52-Week Low Tech Stocks To Buy According to Analysts. On June 23, ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

Google has reportedly begun rolling out a new Material 3 Expressive design update for its Phone app on Android. According to a report by 9To5Google, the latest beta of the “Phone by Google” app ...