Several legislators were appalled at what they saw. Others, like State Sen. Blaise Ingoglia, a Republican from Florida, ...

A group of Democratic lawmakers on Saturday condemned a detention center in the Florida Everglades dubbed by officials as “Alligator Alcatraz” after visiting the site.

Democratic lawmakers say they will push for video and audio recording during Saturday’s tour to speak directly with detainees ...

When the Orlando Sentinel started investigating the payments, the DeSantis administration sent a threatening, unsigned ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

By combining human expertise with its expanded agentic AI platform, Crescendo is helping companies turn customer experience ...

"No, we’re not calling it Alligator Alcatraz. It’s a Florida concentration camp," one prominent copy editor said.