This article explores proven strategies to improve customer service in a call center, enhance agent performance, and align your operations with the demands of modern CX. Customer Experience ...

ShemeerSulaiman Kunju while working with a leading US member-owned financial institution, led the Synergy Banking Experience, ...

On Friday, the company’s health services unit Evernorth unveiled new programs in a reliable growth area: helping payers ...

One of the most vital components in achieving this is the implementation of robust call center solutions. From the early days of switchboards and rotary phones to today’s cloud-based, AI-enhanced ...

Rice University's executive director of HR operations ditched a traditional model for one that's providing lower costs and better customer service.

“We had to teach ourselves,” said one former PPL customer service representative ... evaluates” its call center operations to ensure quality service, adding that agents receive retraining ...

Dialpad, the leader in Ai-powered communications intelligence, today announced its availability on Google Cloud Marketplace, making its award-winning platform easily accessible to millions of Google ...

Good day, everyone. And welcome to the Pinnacle West Capital Corporation 2025 First Quarter Earnings Conference Call. At this time, all participants have been placed on a listen-only mode and we will ...

Operator: Good day, and welcome to the Spire Inc. Q2 FY 2025 Earnings Conference Call. All participants will be in ...

The wireless network provider reported higher levels of customer churn in the first quarter following price hikes. Executives ...