“You shouldn’t need a massive IT department or a Silicon Valley budget to provide excellent customer service. Our call center systems are scalable, affordable, and incredibly easy to set up.

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

This article explores proven strategies to improve customer service in a call center, enhance agent performance, and align your operations with the demands of modern CX. Customer Experience ...

ShemeerSulaiman Kunju while working with a leading US member-owned financial institution, led the Synergy Banking Experience, ...

An always-on digital world means businesses cannot afford to miss any calls. But hiring, training, and retaining a full-time ...

On Friday, the company’s health services unit Evernorth unveiled new programs in a reliable growth area: helping payers ...

One of the most vital components in achieving this is the implementation of robust call center solutions. From the early days of switchboards and rotary phones to today’s cloud-based, AI-enhanced ...

Former employees with Public Partnerships LLC felt the company was unprepared to take over payroll services for New York's ...