AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

During an emergency, the answer to “Who you gonna call?” typically is the Ghostbusters, but at Skokie, IL-based Legacy Healthcare, the answer often is Pat Winkelman.

AI at Microsoft saves $500M in call centers, boosting efficiency and customer satisfaction. Discover how AI is transforming ...

The AI system would replace WPS’s current voice-response program for non-emergency calls, which prompts callers to press ...

The disruptions affected parts of Marysville Borough, Susquehanna Township, Lower Paxton Township and Swatara Township ...

With telecom compliance under increasing regulatory pressure in India, enterprises are re-evaluating the resilience and ...

The Federal Communications Commission is seeking public information on the effects of the Cellcom outage that happened in May.

Veolia Water customers say discoloration issues have left a mark — on them and their clothing.take a look at this — a picture of stained laundry taken by veolia ...

The company is recognized for innovation, operational excellence, and customer-centric digital transformation in Brazil's fast-evolving CXM landscape SAN ...

A Colorado Springs business is proving this week that there are things more important than making a profit on every ...

Jon Sheard, operations director at ADS, says it’s time for dealers to rethink their approach to recalls as a powerful tool ...