The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

During an emergency, the answer to “Who you gonna call?” typically is the Ghostbusters, but at Skokie, IL-based Legacy Healthcare, the answer often is Pat Winkelman.

Phones have been ringing off the hook at the Social Security Administration prompting the agency to use a temporary solution ...

Utility scams have continued at an alarming rate during 2025, with Pacific Gas and Electric Company (PG&E) customers reporting over $190,000 in losses to scammers. To stop this trend, PG&E is ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

JAMESTOWN, N.D. (Chamber) -Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the July Customer ...

AI at Microsoft saves $500M in call centers, boosting efficiency and customer satisfaction. Discover how AI is transforming ...

In response to the complaints, NYSEG acknowledged that a technical error occurred during a federally mandated transition to a ...