The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

In response to the complaints, NYSEG acknowledged that a technical error occurred during a federally mandated transition to a ...

RG&E/NYSEG sent an email to impacted customers apologizing for the error and offering a $25 credit)ROCHESTER, N.Y. – If you’re an RG&E or NYSEG customer and you’re signed up for auto-pay, you better ...

CRN rounds up 10 of the hottest collaboration tools from the industry’s collaboration giants, to the UCaaS and CCaaS ...

In Home Flooring is pleased to announce the expansion of its services. The company now offers in-home consultations to ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

Learn how to choose from assistants, agents, and custom AI to align with your business goals and drive real results with ...

T-Mobile offers a year of free DashPass through the T-Life app, but there's confusion on which plans are eligible. Here's ...

JAMESTOWN, N.D. (Chamber) -Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the July Customer ...

A new bill heading to the state Senate seeks to streamline the process of canceling subscriptions and increase transparency in automatic renewals.