One of the toughest parts of sales is making a cold call. Calling a potential customer out of the blue is never easy, but there are some things you can do to make your cold call experience a bit less ...

While investing in advertising is important, there are several free to inexpensive strategies to maximize revenue.

During an emergency, the answer to “Who you gonna call?” typically is the Ghostbusters, but at Skokie, IL-based Legacy Healthcare, the answer often is Pat Winkelman.

The AI system would replace WPS’s current voice-response program for non-emergency calls, which prompts callers to press ...

Rogers has ended its contract with an external customer-service firm, resulting in hundreds of job losses as the telecom ...

AI at Microsoft saves $500M in call centers, boosting efficiency and customer satisfaction. Discover how AI is transforming ...

The company is recognized for innovation, operational excellence, and customer-centric digital transformation in Brazil's fast-evolving CXM landscape SAN ...

With telecom compliance under increasing regulatory pressure in India, enterprises are re-evaluating the resilience and ...

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...