The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Phones have been ringing off the hook at the Social Security Administration prompting the agency to use a temporary solution for a growing problem ...

For any product inquiries or order issues, contact Amazon's customer service team through the website or by calling 1-888-280-4331.

How to contact The Denver Post and our staff by email or telephone, or on Twitter, for customer service, advertising, news tips and more.

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

President Donald Trump is complaining about technical difficulties he experienced while trying to hold a conference call with ...

The city of Aurora’s newly-launched “first point of contact” — called myAurora 311 — is now fielding around 400 calls each ...

When choosing the 10 best domestic airlines in our annual "World’s Best Awards" survey for 2025, readers favored those with excellent customer service, no matter where they're taking travelers to.

That Dropped Call With Customer Service? It Was on Purpose. Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.” By Chris Colin June 29, 2025 ...