A new analysis by Code for America illustrates artificial intelligence readiness in the public sector across three key areas: leadership and governance, capacity building, and technical infrastructure ...

Be Fit, Be Well was a 2-year virtual intervention focused on weight loss and hypertension self-management through tailored goals, self-monitoring, and skills training. 31 Compared with the groups who ...

From the old days of interactive voice response (IVR) adoption and screen pop to advancements in self-service automation, sentiment analysis, call analytics and AI, contact centers are often at ...

Change management must be about more than training; it must acknowledge and address the fears and concerns that naturally arise when long-standing habits are challenged.

Technology adoption is especially challenging in agricultural settings. Maturity models are commonly used to assess the technology adoption readiness in such settings. While they have been shown to be ...

A risk management and culture change program for senior living is allowing operators to create targeted intervention strategies to align family expectations, enhance transparency and build trust ...

Stronger long-term impact because change becomes embedded in daily work and culture. I’ve included the heads, hearts, and hands template in my change management master class.

That’s where change management comes in. Change management is the process of helping individuals, teams, and organizations successfully transition from their current state to a desired future state.

Background Self-management support (SMS) is a recommended component of cancer survivorship care that improves health-related quality of life and reduces healthcare utilisation. However, widespread ...

“Although most organizations are committed to supporting RBQM, current levels of adoption are explained in part by mixed views on the value proposition of RBQM—specifically its ability to deliver ...