Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Process alone doesn’t drive change—people do. The most meticulously planned strategies will fail if employees aren’t engaged, ...

A look at the principles, behaviors, motivators and enablers that are key to a continuous-improvement culture transformation.

Matt Britton's new book, "Generation AI Why Generation Alpha and the Age of AI Will Change Everything," addresses the ...

Jam out to eight tracks in class.