"I'm a native of Massachusetts. A few years back when I was a club concierge, a panicked guest left her laptop behind at the hotel in New York and headed back to Boston for a presentation at a ...

The tasks a concierge might be best equipped to do -- straightforward things like booking a restaurant, finding a doctor, getting a flight and a hotel -- are pretty easy in the era of OpenTable ...

Hilton has put a child-sized robot concierge behind the front desk as part of a pilot project with IBM's supermachine, Watson. Named after Hilton's founder Conrad Hilton, "Connie" can be used by ...