Most U.S. enterprises have shifted from in-house to outsourced contact centers over the past few years to improve customer ...

The parent company of a South Carolina Medicaid call center has agreed to pay a civil settlement to the United States ...

The smart ticketing market size is projected to reach US$ 16.51 billion by 2031 from US$ 6.85 billion in 2023 to register a ...

Enterprises worldwide continue to outsource contact center functions, in search of lower costs and new technologies, despite a decline in the annual value of service contracts, according to a new ...

Emerging benefits of the technology include shorter ... Movate and TTEC as Leaders in two quadrants each. Concentrix, Conduent and Tech Mahindra are named as Leaders in one quadrant each.

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What will it take for a job candidate to choose your firm over another? What role does the benefits package play? Benefits ...

In the benefits marketplace, you must provide innovative solutions that meet the evolving needs of the workforce. Various benefits are available to enhance employee satisfaction, and you can ...

Economic challenges of our recent past and the uncertainty for the foreseeable future are impacting health, retirement preparedness and overall well-being.

But a late-in-life relationship could bring many mental and physical health benefits. Does seeking companionship later in life provide benefits to our health? Studies show that marriage can lower ...