From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

A study carried out by researchers from several Chinese universities and a Chinese power company looked at what impact AI assistants were having on the plant's ...

From left, Tatum Evenson, crisis call center coordinator, Elise Akers, a suicide prevention specialist, and suicide prevention specialist Jeromy Christiansen work at The Fort Peck Tribes Call and ...

A group of 600 deceptive call center employees in Maharashtra’s Thane, allegedly collaborated to pull off a fraud involving over 15,000 Americans, resulting in estimated losses exceeding $50 ...

CommUnity Crisis Services in Iowa City will layoff employees in response to government shut down of LGBTQ+ youth-specific 988 ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

With more than 40 years in the fixed ops, Andres has seen the evolution of the service department firsthand. Today, many ...

Is the 988 lifeline reaching those who need it most? A closer look reveals underuse in many states, including Pennsylvania.

If after three minutes the call is unanswered, the caller is routed to the National Suicide Prevention Lifeline (NSPL) backup affiliate network. Callers connected to the Utah Crisis Line receive ...

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