2. Conduent Conduent is another well-known company with a lot of remote positions available at any given time. They tend to ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Starting July 17th, the dedicated line for LGBTQ+ individuals will no longer be an option and that means more calls to crisis ...

Understand best practices for onboarding new call center agents as part of a broader CX management plan, with a focus on ...

Conduent’s leadership for “Experience-Led HR Transformation Services” comes from its employee-centric model, which integrates CRM, RPA, AI, and workflow orchestration for enhanced engagement.

A study carried out by researchers from several Chinese universities and a Chinese power company looked at what impact AI assistants were having on the plant's ...

Call Center training should be part of a broader CX management strategy and can deliver real financial benefits when not ...

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it ...

Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy to implement, scalable and often bundles advanced features for ...

Life isn’t easy, and sometimes you have to compromise your morals in order to succeed. The Indian Call Center on Roblox will allow you to build your own empire, which will be much easier with ...

Community Mayor: New 911 call center targets DC response unreliability, security A laundry list of delays and miscommunications has plagued residents of D.C in their worst moments.