5 Call Queue Management Tips to Survive Peak Hour Traffic
Discover the best call queue management tactics to decrease wait times without hiring more call center agents.
The Palm Springs Post on MSN2d
Customer convenience vs. community concerns: Commission debates rental car center location
Members of the Palm Springs Airport Commission plan to gather more public input at an open house scheduled for Nov. 7 before ...
TMCnet2d
CX360, Inc. Supports FCC Ruling to Require Georouting for Wireless Calls to the 988 Suicide & Crisis Lifeline
Mosaicx provides the intelligent routing technology that supports both georouting and routing of calls from all help seekers, ensuring specialized crisis care and resources for diverse communities, ...
FCC requires 988 calls be routed to local call centers
Cellphone carriers will be required to use georouting to connect callers to the 988 call center closest to the caller’s ...
KBND2d
Portland Call Center Helping Victims Of Hurricane Milton
A local call center is helping those impacted by Hurricane Milton. KATU-2 reports Operation Blue Roof call center is helping coordinate resources for those affected from right here ...
TMCnet2d
Vonage Launches Intelligent Workspace to Deliver a Next-Gen Contact Center Experience
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of ...
Countless Digits: How Do Pilots Know Who To Talk To & Where Do They Find Radio Frequencies?
Pilots use radios in every phase of flight. When tuned to the desired frequencies, radios can connect pilots to dispatchers, ...