unanimously awarded Tuesday by authority commissioners to TransCore LP of Union to operate the customer service center, bypassing the current E-ZPass operator, Conduent State & Local Solutions Inc ...

Conduent, Inc. of Newark, formally challenged the New Jersey Turnpike Authority’s Sept 27 vote to award the 11 year contract ...

“Conduent has provided the back-office services for the New Jersey E-ZPass Group since then.” The E-ZPass customer service ...

Conduent, Inc. of Newark, formally challenged the New Jersey Turnpike Authority’s Sept 27 vote to award the 11 year contract to run the E-ZPass customer service operations to Transcore ...

Most U.S. enterprises have shifted from in-house to outsourced contact centers over the past few years to improve customer ...

Companies sign more service contracts, quickly adopt new technologies to improve customer experience, ISG Provider Lens™ ...

Last night’s New Jersey U.S. Senate debate started with a shocking moment followed by a short display of humanity.

As customer service technology quickly evolves ... Movate and TTEC as Leaders in two quadrants each. Concentrix, Conduent and Tech Mahindra are named as Leaders in one quadrant each.

The 2024 ISG Provider Lens™ Contact Center – Customer Experience Services report for Europe says the European market is ...

In the world of customer service, innovation isn't limited to technology— it's also reshaping how businesses pay for the ...