Everyone knows to look for phony emails – they can appear in your email inbox or even at work. Scammers can easily make ...

This blog shares 14 proven tactics to help brands drive loyalty, increase repeat purchases, and grow customer value.

Cyber threats are evolving fast, and underinvesting in security puts your entire organization at risk. Here’s why IT and ...

Athena Security, the company renowned for innovation in securing your physical entryways with its weapon detection system platform, today announced it is extending its security mission from the ...

Download this Vector Illustration Of Chatbot Customer Service Support Concept People Characters Chatting With Chat Bot In Smartphone And Laptop vector illustration now. And search more of iStock's ...

In the contemporary digital era, call centers have significantly incorporated automation through callbots, but they often lack an essential aspect of customer service: empathy. This paper explores the ...

AI with a Human Face The case for—and against—digital employees by Mike Seymour, Dan Lovallo, Kai Riemer, Alan R. Dennis and Lingyao (Ivy) Yuan From the Magazine (March–April 2023) ...

Q2 2025 Earnings Call Transcript June 30, 2025 Progress Software Corporation beats earnings expectations. Reported EPS is $1.4, expectations were $1.3. Operator: Hello, everyone, and welcome to ...

Customer service is one of essential tasks for securities companies. The traditional manual service mode has disadvantages such as high labour intensity and poor customer service experience. This ...

The latest release features several enterprise-grade components to improve performance and maximize revenue at any scale, ...

By investing in our Complete Call Center Plan, companies are positioning themselves not just for today’s customer service standards but for tomorrow’s." - Exceptional Customer Experiences as a ...