SCOTTSDALE, Ariz.--(BUSINESS WIRE)--At its annual customer conference Blue Yonder ICON, Blue Yonder’s Cloud and Customer Experience team announced several initiatives and programs geared toward ...

Customer experience is your brand's most powerful differentiator. AI-powered customer experience gets smarter with every interaction. Reactive customer service isn't enough.

AI chatbots that understand and respond to customer emotions can be used to personalize the customer experience and provide expedited resolutions.

NASHVILLE, Tenn. & DALLAS, May 05, 2025--To honor its customers who are driving digital transformations of their supply chains, Blue Yonder recognized the most pioneering companies with the ICONic ...

Humana leads the industry on customer experience scores and is the only major national payer to land above the industry average, according to a new report from analysts at Forrester.

Blue Yonder will demonstrate these supply chain knowledge graph-based Cognitive Solution capabilities during a breakout session and in the Innovation Experience at ICON 2025. About Blue Yonder ...

O’SULLIVAN: It’s broader than customer service. It’s the entire customer experience, which encompasses any point at which businesses engage with consumers, whether it’s in a marketing, sales or ...

In February, Blue Apron reported net revenue increased 2% year-over-year from $460.6 million in 2020 to $470.4 million in 2021, primarily due to improvements in key customer metrics, such as ...

Blue Shield of California Executive Vice President of Customer Experience and Chief Information Officer Michael Mathias notes that he wants his legacy to be developing the next generation of ...

In addition, Icon Cinemas offers a VIP seating experience with extra-wide seats, unlimited refills on drinks and popcorn during the show.