Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

Bupa helps millions of people across the UK, Spain, Latin America, and the Asia-Pacific (APAC) region live healthier, longer lives. As a global leader in health insurance, health services, and aged ...

TORONTO, June 19, 2025 /CNW/ - William Thomas Digital has relaunched as WTD, marking a bold new chapter in the agency's evolution. In an era defined by rapid change and rising expectations ...

Much of that momentum began under the 21st Century Integrated Digital Experience Act (IDEA) It gave agencies a blueprint for a more modern, digital-first customer experience in government. The law ...

This paper presents insights gained from a simulated project-based assignment in a project management course at NTNU. The simulated project-based assignment was developed in order to provide students ...

Project Eleven has secured $6 million to protect the Bitcoin blockchain from quantum computing threats. The initiative includes launching Yellowpages, a registry for quantum-safe cryptographic proofs.

The CEM Africa Summit 2025 is set to redefine the future of customer experience (CX) by placing artificial intelligence (AI) at the heart of the conversation. With the rapid evolution of AI ...

AmTrust Financial Services, Inc. (“AmTrust” or the “Company”) has been recognized by Celent as a winner of a Model Insurer award for Digital Customer Experie ...

How do you see artificial intelligence (AI) transforming the future of financial services? AI is fundamentally reshaping financial services, driving a shift from reactive to predictive and proactive ...

2. AI as the ultimate partner for customer service agents While AI is transforming the customer experience, it’s also revolutionizing the way customer service agents work. The days of agents ...

However, the provider with a seamless, frustration-free experience will have the edge. A well-run IVR doesn’t just solve problems; it shows your commitment to customer satisfaction.