No matter the enterprise tech du jour, analyst relations is a constant. But is analyst relations truly serving customers, or ...

CXICON (short for Customer Experience Icon) delivers practical, tech-driven solutions that improve how brands connect with their audiences.

The non-customer and customer components of the Total Experience Score, plotted on the two axes of the growth grid, represent each of these vectors.

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

Our phygital approach ensures we meet these diverse preferences while expanding our reach. “We have implemented several initiatives to enhance the customer experience.

A Swiggy delivery partner shared his business struggles while delivering food. Padmanaban Ebbas has 19 years of experience in full-stack development. He previously ran a successful software ...

A Microsoft customer with over 1 million seats will add Copilot, according to an internal meeting. The deal could be worth hundreds of millions of dollars a year, based on Copilot's sticker price.

When your customers have questions or problems, it’s your job to resolve them. Creating a helpful customer service team that’s responsive and effective is key to maintaining customer satisfaction.

Tesco workers have shared some of the most outrageous customer complaints they've ever received – so have you been guilty of doing any of these supermarket sins?

Captain Sumeet Sabharwal and First Officer Clive Kunder died in an Air India plane crash. Captain Sabharwal had 8,300 flight hours; First Officer Kunder had 1,100 hours of experience. A Mayday ...

ESM speaks to Koen de Jong of IPLC Insights about a new self-assessment tool designed to help private label manufacturers.