Contemporary studies on digital transformation of various well-known companies have heightened the competitive positioning of `a successful business does not solely rely on the technologies they ...

Microsoft Dynamics 365 for Customer Service is helping our Human Resources team reinvent how they support our employees here at Microsoft. The built-in, AI-powered capabilities of Dynamics 365 ...

CXICON (short for Customer Experience Icon) delivers practical, tech-driven solutions that improve how brands connect with their audiences.

Forrester’s Total Experience Score, a new metric launching today, integrates scores from Forrester’s new Brand Experience Index (BX Index™) and its long-standing Customer Experience Index ...

GLOBAL INSIGHT / Oman report 2025 Utilizing technology to enhance the customer experience Digital transformation is a crucial focus for Bank Dhofar as it endeavors to satisfy the demands of its ...

Tesco workers have shared some of the most outrageous customer complaints they've ever received – so have you been guilty of doing any of these supermarket sins?

As Jim Dvorkin, our SVP of Customer Experience Products, puts it: “What we’re delivering is complete customer intelligence—comprehensive analytics that capture every voice conversation detail. When ...

Create presentations with Copilot in PowerPoint Whether you’re an educator preparing lessons or a marketer brainstorming ideas, time is of the essence. Use Copilot in PowerPoint to create a ...