Creating extraordinary customer service and customer experience is dependent on how you inspire and train your customer-facing teams. As I've discovered through my consulting work transforming ...

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators.

CX innovation must be a deliberate, distinct, disciplined effort. Three strategies to spark CX innovation: 1., Start a CX innovation lab. 2., Offer company-wide CX training. 3., Enroll everyone in ...

Their leadership in customer experience and R&D has been crucial to our success, enabling us to both advance our platform capabilities and maintain a deep understanding of what our customers truly ...

Focus No. 1: Alignment Around Customer Experience (Images in this article refer to an insurance industry example.) Many organizations say they focus on their customers' "experience," but few do the ...

Posted in Technology, Resources Customer Experience (CX) Innovation: How e& is rewiring leadership through empathy . e& UAE, the flagship telecom arm of e&, plans to expand this programme to include ...