CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

The just-concluded 100 Most Notable Africans Leadership and Business Summit 2025 presented an opportunity for the Founder and ...

Learn how to choose from assistants, agents, and custom AI to align with your business goals and drive real results with ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Laura Ness Owens has been named CMO of Bobcat, leading global marketing and communications. Two additional leadership ...

With the help of Azure OpenAI, the supermarket chain developed a conversational assistant within its @AH Employee App for store employees which answers questions related to their tasks or customer ...

David Kinzelman, UAL’s chief customer officer, stated, "We know that giving people more information, in a transparent and easy-to-understand way, can help de-stress the connecting flight experience.

Tamir Verthim brings over a decade of experience nurturing customer relationships and scaling operational efficiencies to Apono's leadership team.

The non-customer and customer components of the Total Experience Score, plotted on the two axes of the growth grid, represent each of these vectors.

Wang said he approved every hire at Scale AI and reviewed customer data before it was sent out.