CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

CEO Jeff Meredith explains how prioritizing experiences is enabling the company to enhance its product capabilities and set ...

Contemporary studies on digital transformation of various well-known companies have heightened the competitive positioning of `a successful business does not solely rely on the technologies they ...

The expansion aims to enhance the customer experience with expanded cruise portfolio offerings, strengthening JBLU's position as a major tourism partner in all aspects.

Ellis has also served for the last year as a business advisor at Golden Springs Group, the parent company to Regal Springs. – California, U.S.A.-headquartered salmon aquaculture technology company ...

With the help of Azure OpenAI, the supermarket chain developed a conversational assistant within its @AH Employee App for store employees which answers questions related to their tasks or customer ...

David Kinzelman, UAL’s chief customer officer, stated, "We know that giving people more information, in a transparent and easy-to-understand way, can help de-stress the connecting flight experience.

Tamir Verthim brings over a decade of experience nurturing customer relationships and scaling operational efficiencies to Apono's leadership team.

The non-customer and customer components of the Total Experience Score, plotted on the two axes of the growth grid, represent each of these vectors.

Our phygital approach ensures we meet these diverse preferences while expanding our reach. “We have implemented several initiatives to enhance the customer experience.