AI phone calls are no longer a futuristic concept—they’re revolutionizing how businesses interact with customers. By combining voice technology, machine learning, and speech recognition software, ...

Knowledge management plays an indispensable role in enhancing the quality of customer service in contact centers. Ensuring ...

Volvo is recalling hundreds of thousands of cars for issues with rearview cameras. What to do if you are impacted.

Thousands of startups are building narrow-purpose agents, especially for customer-facing tasks ... within a total enterprise software industry of roughly $500 billion, the digital labor market ...

Cyber criminals have told BBC News their hack against Co-op is far more serious than the company previously admitted. Hackers contacted the BBC with proof they had infiltrated IT networks and stolen ...

Cyber criminals have told the BBC their hack against Co-op is far more serious than the company has previously told the ...

Software Experts has named Klaviyo one of the top email marketing platforms of the yearNEW YORK CITY, May 02, 2025 (GLOBE NEWSWIRE) -- Soft ...

In today’s competitive digital economy, software businesses need more than just a brilliant product to thrive—they need ...

The service will offer Airtel smartphone and feature phone customers real-time alerts for suspected spam SMS messages ...

General Motors is recalling nearly 600,000 Chevrolet, Cadillac and GMC vehicles due to engine issues that could cause damage ...

​​Lucinity is an AI software company for financial crime operations, designed to accelerate compliance teams. Lucinity enhances intelligence gathering, analysis, and decision-making, allowing ...

In this article, HRD lists common work from home positions in the US. We'll also go over the benefits and challenges to help ...