1 The average global banking customer retention rate in 2025 is 82.4%. 2 Digital-only banks now hold a customer churn rate of ...

Breaking up is hard to do. A year ago, US grocery giant Albertsons was set to merge with rival Kroger to create a powerhouse in the market. That liaison didn’t survive under regulatory scrutiny and ...

These leading American financial institutions excel at keeping customers satisfied and loyal through service, trust-building ...

When customers feel like they belong, relationships deepen, engagement increases and long-term value follows. Engagement is ...

This blog shares 14 proven tactics to help brands drive loyalty, increase repeat purchases, and grow customer value.

With over 15 years of experience in telecom and consumer marketing, Sylvia Elsheikh has been named CMO of MTN Uganda.

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Why retention, not acquisition, builds real profit. By Samuele Barrili If you are the owner of a waste management company, ...

Key Takeaways Stay ahead of competitors by building direct customer relationships through a WhatsApp CRM. Organize your customer chats by using tags and automated rules to send personalized messages.