Edition Adds AI-generated Customer Feedback Summaries and Platform GraphicsSTAMFORD, Conn., July 10, 2025 (GLOBE NEWSWIRE) -- BP ...

Key Points There is no question that Total Quality Management requires significant metrics to track. The good news is that ...

Small business owners often struggle to track their companies' key performance indicators (KPIs) because of their packed ...

Learn how to design KPIs that actually improve performance by focusing on outcomes, employee involvement, curiosity, and real business impact.

KPIs drive employee behavior and ensure operational efficiency. Businesses measure metrics across finance, operations, sales, and customer satisfaction, with customized KPIs for each role.

Key performance indicators (KPIs) are defined metrics that allow a company’s management to compare performance against a set of targets, objectives, or industry peers.

Call centers and contact centers use metrics to measure performance, agent productivity, and other activities that lead to increased customer satisfaction. Customer service managers monitor key ...

Provide excellent customer service, use a marketing automation solution to check in with first-time customers, and monitor customer retention KPIs to keep your strategy on track.

KPIs (or “key performance indicators”) are a great way to evaluate how your company is doing and make actional and strategic goals to move your business forward. This method provides important ...

Sustainability focus. Marketers need to measure sustainability efforts using KPIs like brand perception and customer retention to reflect the growing consumer demand for ethical practices. AI ...