Edition Adds AI-generated Customer Feedback Summaries and Platform GraphicsSTAMFORD, Conn., July 10, 2025 (GLOBE NEWSWIRE) -- BP ...

Key Points There is no question that Total Quality Management requires significant metrics to track. The good news is that ...

Effectively measuring performance is not about spying. It is about setting a good strategy. As more businesses establish remote and offshore administrative and back-office teams, they need to set ...

Small business owners often struggle to track their companies' key performance indicators (KPIs) because of their packed ...

Finally, key performance objectives should be clearly worded using action words. For example, the employee will achieve customer satisfaction with a complaint rate of less than five percent.

Chick-fil-A tops the ACSI report for a record 11th year, scoring highest in fast food customer satisfaction. See how other chains ranked in 2025.