Wilson stars as Sam, a secret government “Mission Impossible”-type agent who is a loose cannon ... If you need help unrelated to a specific story, please contact customer service.

ICE agents alleged that her status as a lawful permanent resident had been revoked due to her past criminal convictions, Bowman and Hamilton said. She was detained in the Irwin County Detention Center ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Here are three critical capabilities that any AI customer service agent needs to start realizing their full potential.

Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

Since happier employees are more productive employees, how can B2B business leaders harness the power of AI for their customer service teams?

SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company's self-service virtual agent. Now ...

Freshworks unveiled Freddy AI, an intelligent platform enabling autonomous resolution of service requests across various business applications.

In terms of strategic partnerships, NICE announced collaborations with ServiceNow and AWS to enhance AI-powered customer service solutions and automation capabilities.

Make sure this is a skill that is mastered by both your sales and customer service agents, because it is an effective way to increase sales once a customer decides to do business with your company.

Self-service benefits both customers and businesses The new Zoom Virtual Agent can help deliver premium customer service experiences while driving efficiency in CX organizations by combining natural, ...

SAN JOSE, Calif., June 12, 2025-- Zoom Communications, Inc. today introduced Zoom Virtual Agent 2.0, the next evolution of the company’ s self-service virtual agent. Now powered by agentic AI ...